Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzaranch-delivery.click, place food orders, use our delivery services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection statutes. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

1. Who We Are

Pizza Ranch is a food delivery business operating through the website pizzaranch-delivery.click. We provide online food ordering and delivery services to customers throughout the United States.

For any privacy-related questions, concerns, or requests, please contact us using the information provided in Section 14 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at pizzaranch-delivery.click
• Registered account holders and customers who place food delivery orders
• Individuals who subscribe to our newsletters, promotional emails, or marketing communications
• Users who interact with us via online chat, email, phone, or other communication channels
• Individuals who participate in surveys, promotions, contests, or loyalty programs we may offer

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (where applicable for age verification)
• Username and password for your account

3.2 Payment and Financial Information

When you make a purchase on our platform, we collect payment-related information. This includes credit and debit card numbers, expiration dates, and billing verification data. Please note that full payment card details are processed by our PCI-DSS compliant third-party payment processors and are not stored on our own servers. We may retain partial card information (e.g., last four digits) for order history and dispute resolution purposes.

3.3 Order and Transaction Data

We maintain records of your transactions with us, including:

• Order history (items ordered, quantities, prices, special instructions)
• Order dates and times
• Delivery times and locations
• Payment method used (type of card, digital wallet)
• Promotional codes or discounts applied
• Refund and cancellation records

3.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution and display settings
• Pages visited and the order in which they were visited
• Time and date of your visit
• Time spent on individual pages
• Referring URLs (the website that directed you to our site)
• Links clicked and features used
• Search queries made within our website

3.5 Location Data

We may collect your geographic location information to facilitate food delivery. This includes the delivery address you provide and, with your permission, your device's GPS or location services data to enhance delivery accuracy and estimate delivery times. You may control location permissions through your device or browser settings.

3.6 Communications Data

When you contact us or interact with us directly, we collect:

• Email correspondence
• Customer service chat transcripts
• Phone call records or notes (where permitted by law)
• Feedback, reviews, and survey responses you submit
• Social media interactions where you tag, message, or mention us

3.7 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing activity on our website. For detailed information about how we use cookies and your choices regarding cookies, please refer to Section 9 (Cookie Usage) of this policy.

3.8 Voluntary Information

Any information you voluntarily provide to us — such as dietary preferences, food allergies, special delivery instructions, or participation in promotions — is also collected and retained as part of your account profile.

4. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with a high-quality food ordering and delivery experience, as well as operating our business effectively and lawfully.

4.1 Order Processing and Service Delivery

• Processing and fulfilling your food orders
• Coordinating delivery logistics with our delivery partners
• Sending order confirmations, receipts, and delivery updates via email or SMS
• Managing your account and preferences
• Handling payment transactions and issuing refunds or credits where applicable

4.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes and troubleshooting problems with orders or payments
• Providing technical support for website-related issues

4.3 Website Improvement and Analytics

• Analyzing usage patterns to understand how customers interact with our website
• Identifying areas where the website experience can be improved
• Conducting A/B testing and performance evaluations
• Generating aggregate, anonymized statistical reports about site traffic and user behavior

4.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (only where you have opted in or where permitted by law)
• Personalizing marketing communications based on your order history and preferences
• Administering loyalty programs, contests, and promotional campaigns
• Retargeting you with relevant advertisements on third-party platforms (subject to your consent preferences)

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders.

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraudulent transactions, security breaches, and other illegal activities
• Protecting the rights, property, and safety of our customers, employees, and business
• Enforcing our Terms of Service and other applicable agreements
• Responding to lawful requests from government authorities or law enforcement

4.6 Business Operations

• Managing our internal business operations and record-keeping
• Conducting audits and quality assurance activities
• Evaluating and implementing operational improvements
• Supporting potential mergers, acquisitions, or business restructurings

5. Legal Bases for Processing (U.S. Context)

Under U.S. consumer privacy laws, including the CCPA/CPRA (applicable to California residents) and the FTC Act, we process your personal information based on the following grounds:

• Contractual Necessity: Processing required to fulfill your order and deliver our services to you.
• Legitimate Business Interests: Processing for fraud prevention, security, analytics, and website improvement.
• Consent: Processing for marketing communications, certain cookies, and optional features where you have given explicit permission.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and lawful governmental requests.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties under the following circumstances:

6.1 Service Providers and Business Partners

We engage reputable third-party vendors and service providers who assist us in operating our business, including:

• Payment Processors: To securely process your payment transactions (e.g., Stripe, Square, or similar PCI-DSS compliant processors).
• Delivery Partners: To coordinate the physical delivery of your food orders to your specified address.
• Email and SMS Marketing Platforms: To send you order confirmations, notifications, and promotional messages.
• Website Hosting and Cloud Services: To maintain and operate our website infrastructure securely.
• Analytics Providers: Such as Google Analytics, to collect and analyze website usage data in an aggregated and anonymized form.
• Customer Support Tools: To manage customer service interactions and ticketing systems.
• Fraud Prevention Services: To detect and prevent fraudulent transactions and unauthorized activities.

All service providers are contractually obligated to use your personal information solely for the purposes of providing services to us and must maintain appropriate security standards.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government agency requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Pizza Ranch, our customers, or others.

6.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity. We will provide notice of such a transfer and any material changes to this Privacy Policy, as required by applicable law.

6.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, or business purposes without restriction.

6.5 With Your Consent

We may share your personal information with third parties in circumstances not described above when we have obtained your explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure HTTPS protocol across all pages of our website
• Encryption of sensitive data at rest, including payment-related information
• Firewall protection and intrusion detection systems
• Regular software and security patch updates
• Multi-factor authentication for administrative access to our systems

7.2 Administrative Safeguards

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal privacy and security policies reviewed and updated regularly

7.3 Physical Safeguards

• Secure physical access controls to our data storage facilities and server environments
• Secure disposal procedures for physical media and documents containing personal data

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. privacy laws.

8.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level of service or be charged different prices for exercising these rights.

8.2 General Privacy Rights (All U.S. Residents)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data in our records.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format to the extent technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Sending an email to: [email protected]
• Writing to us at the address provided in Section 14 of this policy

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it in writing. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to submit requests on your behalf. We will require written proof of the agent's authorization and may still require verification of your own identity.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and support our marketing activities.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to log in, add items to your cart, and complete checkout.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous statistical information.
• Functional Cookies: Remember your preferences (such as saved addresses or language settings) to improve your experience.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements to you on our website and third-party platforms based on your browsing history and interests.

9.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent banner displayed when you first visit our website. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, which is available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

After the applicable retention period, personal data is securely deleted or anonymized. Certain information may be retained longer if required by a legal obligation, dispute, regulatory investigation, or enforcement action.

11. Children's Privacy

Pizza Ranch does not knowingly solicit, collect, or use personal information from minors under the age of 18. Our food ordering and delivery services are designed for adult users. We do not knowingly market to children, and our website is not designed to appeal to children.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

In addition to our own age requirements, our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. We go beyond COPPA requirements by setting our minimum age at 18.

12. International Data Transfers

Pizza Ranch is based in the United States, and the information we collect is primarily stored and processed within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside the United States.

When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Contractual clauses requiring third-party service providers to maintain privacy and security standards equivalent to those in the United States
• Transfer only to countries that provide adequate levels of data protection
• Implementation of technical and organizational security measures for data in transit and at rest

By using our services, you understand and acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services (such as social sharing buttons or embedded content). These third-party sites operate independently and are governed by their own privacy policies, which we do not control. We encourage you to review the privacy policies of any third-party websites you visit.

Pizza Ranch is not responsible for the privacy practices or content of third-party websites. The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzaranch-delivery.click
• Where required by law, notify you directly via email or a prominent notice on our website

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Filing a Complaint with a Data Protection Authority

If you are a California resident and believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

Residents of other states may also have rights to file complaints with their respective state attorneys general or consumer protection agencies. We encourage you to contact us first before filing a formal complaint so that we may have the opportunity to resolve your concern directly and promptly.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you and respond to your inquiries in a timely manner.

When contacting us regarding a privacy request, please include your full name, email address associated with your account (if applicable), a description of your request or concern, and your state of residence. This will help us verify your identity and process your request efficiently.

We are committed to working with you to resolve any privacy concerns and will acknowledge receipt of your inquiry within a reasonable timeframe.